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Have a question or feedback? Our team is here to help you 24/7.
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Before you reach out
We aim to respond to every message within one business day. To help us help you faster, please include as much detail as possible—what you were trying to do, what happened, and the inbox name or address involved (never include passwords or sensitive personal data). Many common questions are answered instantly below.
How quickly will I get a reply?
We typically respond within one business day. Detailed, well-described reports are usually resolved faster because we don't have to ask follow-up questions.
I didn't receive an expected email—what should I do?
First, refresh your inbox—delivery can take a few moments. Confirm the sender used the exact address, and remember that messages are automatically deleted after a temporary period. If it still hasn't arrived, contact us with the inbox name and the approximate time it was sent.
Can you recover a deleted or expired message?
Because we automatically delete messages to protect your privacy, expired mail cannot be recovered. For messages you need to keep, use a Private inbox and consider enabling email forwarding to your real address.
I'm a developer—where do I get API help?
Generate and rotate your API key from your profile, and route test mail using the X-Applied-Token header. If you hit an issue, include your use case (QA, CI/CD, etc.) and any error messages so we can pinpoint the problem quickly.
How do I report abuse or a security issue?
Please email us with the details. For security vulnerabilities, report them privately and allow us time to investigate before any public disclosure—see our Security page for our responsible-disclosure approach.